Gift card terms · Maggie Fu

The short version

A Maggie Fu gift card is a digital card, bought on our website and sent by email.
Spend it at Hanover Street, New Brighton or Smithdown Road, over as many visits as you like, by showing its QR code at the till.
It lasts 12 months from the day it is bought. The exact date is shown before you pay and in your receipt.
It can never be exchanged for cash, and no change is given in cash.
Anyone with the link or code can spend it, so keep it safe like cash.

Who sells the gift card

Gift cards are sold by MF Hanover Street Limited (company number 12441270), trading as Maggie Fu, of Unit 5 Connect Business Village, 24 Derby Road, Liverpool L5 9PR To be decided: TO CONFIRM: that this is the address to print.

Buying a gift card

Gift cards are only sold on our website, at /gift-cards. They are not sold in the Fu Club app or in the restaurants. You do not need to be a Fu Club member.
You choose the amount, in whole pounds, between £10 and £250.
You can buy one for yourself, or for a friend with their name, their email address and a note.
You pay on Stripe's secure page, by card, Apple Pay or Google Pay. We never see your card details.
Once your payment has gone through, we email you a receipt. A card for yourself comes in that email. A card for a friend is emailed to them straight away, and you get a receipt.
To stop stolen cards being used, one email address can buy at most 5 gift cards, or £300 in total, in a day (a day runs midnight to midnight, UK time). If a payment would go over that, no card is issued, the payment is refunded in full to the card that paid, and we email you to say so.
Before you pay we show the price, where the card can be spent, when it expires and that it cannot be exchanged for cash. The same terms are in your receipt email.
Buying a gift card does not earn Fu Club points To be decided: TO CONFIRM: points for buying a gift card (#16).

Spending a gift card

Spend it at any of our restaurants: Hanover Street, New Brighton or Smithdown Road. Open the card's link on your phone and show its QR code at the till; staff scan it on the restaurant's tablet.
It can only be spent at Maggie Fu's own restaurants, never anywhere else.
It is for food and drink in the restaurant only, not on online orders To be decided: TO CONFIRM: online orders (#17).
You do not have to spend it all at once. Whatever you do not spend stays on the card for next time, until it expires.
If the bill is more than the balance, you pay the rest another way.
You can check the balance at any time by opening the card's link.
If a mistake is made at the till, a manager can correct the balance. Every change is recorded on the card.

No cash

A gift card cannot be exchanged for cash, in whole or in part, and no change is given in cash. It cannot be used to buy another gift card.

How long it lasts

A gift card lasts 12 months from the day it is bought. The exact expiry date is shown before you pay, on the card and in your receipt email. If there is money left on it, we email a reminder about 30 days before it expires. Any balance left on the expiry date is lost and cannot be refunded. To be decided: TO CONFIRM: whether to say that we may, as a goodwill gesture, bring an expired card back within 90 days

Keep it safe

The link and the code are the gift card. Anyone who has them can spend the balance, so treat them like cash and only share the link with the person you are giving it to.

If the link is lost or stolen before the card is spent, contact us straight away with your receipt. To be decided: TO CONFIRM: we will cancel the card and send a new one with the remaining balance to the buyer (#17) We cannot replace any balance that was spent before you told us.

Cancelling and refunds

You can cancel a gift card and get a full refund within 14 days of buying it, as long as none of it has been spent. Contact us with your receipt.
After that, or once any of it has been spent, we may still choose to refund what is left on the card, but we do not have to.
A refund always goes back to the card you paid with, never in cash or to anyone else, and is never more than you paid. Once refunded, the gift card stops working.
This does not affect your rights if something has gone wrong, for example you were charged twice.

If a payment is disputed

If the payment for a gift card is disputed with the bank, we can put the card on hold until the dispute is settled. If the payment is reversed, the card is cancelled. To be decided: TO CONFIRM: keep this, or remove it (question 11)

Our responsibility to you

Nothing in these terms takes away your rights under consumer law. If one of our restaurants closes for good, you can still spend your card at our other restaurants. To be decided: TO CONFIRM: what happens to unexpired balances if every restaurant closes. We recommend refunding them (#17)

Changes to these terms

The terms in place when you bought a gift card are the ones that apply to it. The version and date of these terms are shown at the top.

The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring a claim in your own courts.

The short version

A Maggie Fu gift card is a digital card, bought on our website and sent by email.

Spend it at Hanover Street, New Brighton or Smithdown Road, over as many visits as you like, by showing its QR code at the till.

It lasts 12 months from the day it is bought. The exact date is shown before you pay and in your receipt.

It can never be exchanged for cash, and no change is given in cash.

Anyone with the link or code can spend it, so keep it safe like cash.

Buying a gift card

Gift cards are only sold on our website, at /gift-cards. They are not sold in the Fu Club app or in the restaurants. You do not need to be a Fu Club member.

You choose the amount, in whole pounds, between £10 and £250.

You can buy one for yourself, or for a friend with their name, their email address and a note.

You pay on Stripe's secure page, by card, Apple Pay or Google Pay. We never see your card details.

Once your payment has gone through, we email you a receipt. A card for yourself comes in that email. A card for a friend is emailed to them straight away, and you get a receipt.

To stop stolen cards being used, one email address can buy at most 5 gift cards, or £300 in total, in a day (a day runs midnight to midnight, UK time). If a payment would go over that, no card is issued, the payment is refunded in full to the card that paid, and we email you to say so.

Before you pay we show the price, where the card can be spent, when it expires and that it cannot be exchanged for cash. The same terms are in your receipt email.

Buying a gift card does not earn Fu Club points TO CONFIRM: points for buying a gift card (#16).

Spending a gift card

Spend it at any of our restaurants: Hanover Street, New Brighton or Smithdown Road. Open the card's link on your phone and show its QR code at the till; staff scan it on the restaurant's tablet.

It can only be spent at Maggie Fu's own restaurants, never anywhere else.

It is for food and drink in the restaurant only, not on online orders TO CONFIRM: online orders (#17).

You do not have to spend it all at once. Whatever you do not spend stays on the card for next time, until it expires.

If the bill is more than the balance, you pay the rest another way.

You can check the balance at any time by opening the card's link.

If a mistake is made at the till, a manager can correct the balance. Every change is recorded on the card.

How long it lasts

A gift card lasts 12 months from the day it is bought. The exact expiry date is shown before you pay, on the card and in your receipt email. If there is money left on it, we email a reminder about 30 days before it expires. Any balance left on the expiry date is lost and cannot be refunded. TO CONFIRM: whether to say that we may, as a goodwill gesture, bring an expired card back within 90 days

Keep it safe

The link and the code are the gift card. Anyone who has them can spend the balance, so treat them like cash and only share the link with the person you are giving it to.

If the link is lost or stolen before the card is spent, contact us straight away with your receipt. TO CONFIRM: we will cancel the card and send a new one with the remaining balance to the buyer (#17) We cannot replace any balance that was spent before you told us.

Cancelling and refunds

You can cancel a gift card and get a full refund within 14 days of buying it, as long as none of it has been spent. Contact us with your receipt.

After that, or once any of it has been spent, we may still choose to refund what is left on the card, but we do not have to.

A refund always goes back to the card you paid with, never in cash or to anyone else, and is never more than you paid. Once refunded, the gift card stops working.

This does not affect your rights if something has gone wrong, for example you were charged twice.