The short version
- Fu Club is free to join, for people aged 18 and over in the UK, one account each.
- You earn points when you visit our restaurants and show your membership code, and spend them on rewards.
- Points have no cash value and cannot be sold, swapped or given to someone else.
- We can change the rewards and the rules, but we will tell you first, and give you notice before anything that takes value away.
- Deleting your account loses your points and rewards.
Who runs Fu Club
Fu Club is run by MF Hanover Street Limited (company number 12441270), trading as Maggie Fu, of Unit 5 Connect Business Village, 24 Derby Road, Liverpool L5 9PR To be decided: TO CONFIRM: that this is the address to print. In these terms "we" and "us" means Maggie Fu, and "you" means the member.
Questions about Fu Club: To be decided: TO CONFIRM: contact email.
Our privacy notice explains what information we keep about you and why.
Joining
- Fu Club is free.
- You must be 18 or over To be decided: TO CONFIRM: 18 and over (data map question 4) and live in the UK.
- One account each, with your own email address. Accounts are personal: please do not share yours.
- You join in the Fu Club app, or on the guest Wi-Fi page at our restaurants once it is live. On the Wi-Fi page your membership starts when you confirm your email. By joining you agree to these terms.
Earning points
To be decided: TO CONFIRM: points or stamps, and how they are earned: per visit, per pound spent, or both, any minimum spend, and any times that earn more (#16, C-03)
- To earn, show your membership code in the app when you pay. Our staff scan it and enter the bill total. If your table shares a bill, each member scanned earns on their share.
- Points are earned on visits to our own restaurants: To be decided: TO CONFIRM: the restaurants and the services that count, for example eat in and takeaway at the counter. They are not earned on online orders through other ordering websites or apps.
- There may be a limit on how many points can be earned on one bill and in one day To be decided: TO CONFIRM: the caps (#16), so a mistake at the till cannot hand out thousands. A second visit recorded within an hour of the last one earns nothing, and a very large bill needs a manager to approve it.
- If your visit was not recorded, ask staff at the time, or contact us within To be decided: TO CONFIRM: 14 days with your receipt.
- Buying a gift card does not earn points. To be decided: TO CONFIRM: whether the part of a bill paid with a gift card earns points (#16)
Rewards
To be decided: TO CONFIRM: the first rewards: name, cost in points, and the restaurants, days and times each works on (#16, C-03)
- You choose a reward in the app and show it to staff, who mark it as used. The app shows a short reference for each claim. Each reward says where and when it can be used, and some can be claimed only once a visit.
- Rewards are subject to availability, and a restaurant can mark one as sold out for the rest of the day. If an item is not available, staff will offer something similar of the same value where they can.
- If a claim was made by mistake, staff can undo it straight away and your points come back.
- A reward cannot be exchanged for cash, used with another offer unless it says so, or used on online orders.
- Welcome reward: To be decided: TO CONFIRM: the welcome reward, for example points on your first scanned visit (#16).
- Birthday reward: if you give us your birthday, you get To be decided: TO CONFIRM: the birthday reward and how long it lasts, for example 14 days from your birthday (#16). You get it once a year.
Points have no cash value
Points and rewards are a thank you for coming in, not money. They cannot be exchanged for cash, sold, transferred to someone else or combined between accounts.
Do points expire?
Points do not expire while you are a member To be decided: TO CONFIRM: no expiry (#16). If we ever decide that unused points should expire, we will tell you at least To be decided: TO CONFIRM: 30 days before any points are taken away.
Misuse and mistakes
- If points or rewards were given by mistake, or obtained by fraud or by breaking these terms, we can remove them. A manager can correct points for up to 30 days after a visit, and every correction is shown in your points history with the reason.
- If a correction removes points you have already spent, your balance can go below zero, and you cannot claim a reward until it is back above.
- If an account is used for fraud or to abuse the scheme, we can suspend or close it. We will tell you why, unless the law stops us.
- If you think we have made a mistake with your points, contact us and we will look into it.
Changes to Fu Club
We may change the rewards, how points are earned and these terms, for example to add new rewards or change what they cost.
- We will tell you in the app or by email before a change takes effect.
- For any change that takes value away from members, such as making a reward cost more points, we give at least To be decided: TO CONFIRM: 30 days' notice, so you can use your points first.
- The version and date of these terms are shown at the top. If you keep using Fu Club after a change, the new terms apply.
Ending Fu Club
If we close Fu Club, we will give members at least To be decided: TO CONFIRM: 60 days' notice to use their points before it ends. After that, points and unused rewards have no value.
Leaving Fu Club
You can delete your account at any time in the app, or at /account/delete. When you do, your points and rewards are lost and cannot be brought back, even if you join again. Gift cards are separate and keep working with their code.
Our responsibility to you
Nothing in these terms takes away your rights under consumer law. We are responsible for losses you suffer that were a foreseeable result of us breaking these terms or not taking reasonable care. We are not responsible for losses that were not foreseeable, or for not providing Fu Club because of something outside our reasonable control, such as a power cut or an outage at a supplier.
The law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring a claim in your own courts.